ArcBest chose Interaction Associates (IA) as a partner in overcoming this challenge because of their proven track record of helping organizations improve their meeting culture & facilitation skills. After understanding the challenges ArcBest was facing, IA knew that Essential Facilitation™ was the most appropriate solution for their project managers to address identified skill gaps.
Essential Facilitation is a flagship training program that centers around The Interaction Method™, a research-based approach for building consensus, reconciling differences, and taking collaborative action. The skills learned in this program help individuals improve performance, build a collaborative culture, and facilitate high-stakes meetings.
For ArcBest, Essential Facilitation would help improve the facilitation skills needed for their project managers to be effective. It would also create a common language for how their meetings would be conducted moving forward.
They were also looking for hybrid and virtual meeting solutions since most of their meetings included some or all remote attendees.