--- title: "#020: Facilitation Masterclass: Trust & Collaboration" description: In this episode of Water Cooler Wisdom, we dive into building trust and collaboration when facilitating. image: https://www.interactionassociates.com/hubfs/Water%20Cooler%20Wisdom/WCWgraphics2_ep20-2.png --- # #020: Facilitation Masterclass: Trust & Collaboration 2 Jan 2025 ![Picture of Water Cooler Wisdom](https://www.interactionassociates.com/hs-fs/hubfs/watercooler_graphic.png?width=40&name=watercooler_graphic.png) [Water Cooler Wisdom](https://www.interactionassociates.com/water-cooler-wisdom/author/water-cooler-wisdom) ![facilitation masterclass](https://www.interactionassociates.com/hubfs/Water%20Cooler%20Wisdom/WCWgraphics2_ep20-2.png) In this episode of *Water Cooler Wisdom*, hosts Jake Blocker and Rachael Grail explore the delicate art of authentic listening when tensions run high. With insights drawn from neuroscience and their own professional experiences, Jake and Rachael share practical strategies to help you stay present and collaborative, even in the most challenging discussions. Learn how to manage your physiological responses, challenge your assumptions, and use mindfulness techniques like “rubbing your fingers together” to stay grounded. They also delve into the power of curiosity, the pitfalls of over-preparation, and how self-awareness can transform your workplace dynamics. Whether you’re navigating tough conversations at work or striving to create a safe and inclusive team environment, this episode is packed with actionable tips and thought-provoking perspectives. Tune in for a conversation that will leave you better equipped to handle conflicts with clarity and care. Listen Now      ### Share: [Share on Facebook ](http://www.facebook.com/share.php?u=https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover-0&utm_medium=social&utm_source=facebook) [Share on LinkedIn ](http://www.linkedin.com/shareArticle?mini=true&url=https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover-0&utm_medium=social&utm_source=linkedin) [Share on Twitter ](https://twitter.com/intent/tweet?original_referer=https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover-0&utm_medium=social&utm_source=twitter&url=https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover-0&utm_medium=social&utm_source=twitter&source=tweetbutton&text=#020:%20Facilitation%20Masterclass:%20Trust%20&%20Collaboration) [Leadership](https://www.interactionassociates.com/water-cooler-wisdom/tag/leadership), [Personal Development](https://www.interactionassociates.com/water-cooler-wisdom/tag/personal-development) ## Water Cooler Wisdom Welcome to "Water Cooler Wisdom" – the bi-weekly podcast that brings the heart of the office to your ears, wherever you are! Every other week, we dive into the buzz of the workplace, offering productivity hacks, team-building insights, and tales that resonate with anyone who's ever set foot in an office or logged in from home.Together, let's turn the ordinary office banter into extraordinary insights and shared experiences. Join us and make every moment as enriching as those around the water cooler – no matter where you are! [watercoolerwisdom@interactionassociates.com](mailto:watercoolerwisdom@interactionassociates.com) ## Related posts Search [#019: Are LinkedIn Influencers Taking Over? An IA Chat](https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover) [#021: Office Trends In or Out Part 1](https://www.interactionassociates.com/water-cooler-wisdom/021-office-trends-inout-pt1) Search [![ClickCease](https://monitor.clickcease.com/stats/stats.aspx)](https://www.clickcease.com) ![](https://px.ads.linkedin.com/collect/?pid=1394226&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Water Cooler Wisdom", "url" : "https://www.interactionassociates.com/water-cooler-wisdom/author/water-cooler-wisdom" }, "dateModified" : "2025-01-02T16:38:15.002Z", "datePublished" : "2025-01-02T16:38:15.000Z", "headline" : "#020: Facilitation Masterclass: Trust & Collaboration", "image" : [ "https://www.interactionassociates.com/hubfs/Water%20Cooler%20Wisdom/WCWgraphics2_ep20-2.png" ], "mainEntityOfPage" : { "@id" : "https://www.interactionassociates.com/water-cooler-wisdom/019-linkedin-influencers-takeover-0", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.interactionassociates.com/hubfs/ia_logo_vertical_fc.png" }, "name" : "Interaction Associates" } } ``` ```json { "@context" : "http://schema.org", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressLocality" : " Boston", "addressRegion" : "MA", "postalCode" : " 02116", "streetAddress" : " 501 Boylston St. 10th floor" }, "description" : " Interaction Associates (IA) introduced the concept and practice of group facilitation to the business world in the early 1970's. We provide practical, simple, and effective tools and techniques for working better across functions, viewpoints, and geographies. 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