Interaction Associates

Unleashing the potential of others

Good coaching expands people's ability to think critically, reflect on assumptions and beliefs, and take effective action.

Gallup research shows that employees are more productive, provide better customer service, and generate more revenue when they are supported by coaches who encourage their development. Whether you coach people who report to you, peers, or even your boss, you can enhance your capability with practical tools that are high-impact and time efficient.

In this course you will:

• Learn a replicable framework that produces consistent coaching results
• Identify the best way to respond to an employee's concerns
• Practice a powerful technique before each coaching conversation to dramatically increase your effectiveness
• Use inquiry and advocacy, problem-solving, feedback, appreciative awareness, and action planning to develop employees
• Develop the skills you need to cultivate a work environment of trust and openness
• Get essential tools to ensure your employee takes action, including the six questions you must ask at the end of every coaching conversation

Who should attend:

Anyone in a position to influence colleagues, employees, or clients — especially managers and consultants.

Agenda:

Day 1	Day 2
Workshop Introduction Coaching Definitions Coaching Competencies The Coaching EDGE® Process Inquiry Techniques Advocacy Guidelines	Welcome-Back/Review Appreciative Awareness Guidelines Small-Group Coaching Practice Observation & Ladder of Inference Feedback Guidelines
LUNCH	LUNCH
Coaching Practice: Inquiry & Advocacy Contracting Practice Problem-Solving Spaces Practice Homework Assignment/Close	Feedback (continued) Practice Diagramming Small Group Coaching Practice Gap Analysis Practice Commitment Questions & Practice/Action Plans Practice Graduation/Close

Fee: 2 Days/$1495

Date	Location	Availability
May 20 - 21, 2008	San Francisco