Patty McManus' white paper, "Beyond Feedback: Breaking the Vicious Cycle," explores a particular type of interpersonal workplace conflict that involves a complex dynamic.
The tricky thing about these conflicts is that they can't be "fixed" by giving feedback. In fact, feedback may exacerbate the problem and is often the last thing you should turn to in these situations.
To read it, please download the article here. [4]
Published on 09/09/08 07:56 PM
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[4] http://www.interactionassociates.com/sites/default/files/Feedback.pdf
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