(Cambridge, MA) The leading innovator in performance improvement solutions and collaboration methods — Interaction Associates (IA) — gets high marks from clients for past work in the Open Ratings Customer Service Survey from Dun & Bradstreet — including an overall performance rating of 91 out of 100.
IA is celebrating its 40th year of innovating methods that develop strong leadership skills; enable people and teams to work together better; and equip clients to navigate business change strategically.
The Open Ratings survey polls current and former clients in ten key areas of performance. IA’s ratings in those ten areas are:
Reliability - 95
Cost - 91
Order accuracy - 90
Delivery/timeliness - 91
Quality - 90
Business relations - 97
Personnel - 98
Customer support - 91
Responsiveness – 93
Overall performance - 91
"Once again, our scores reflect IA's 40-year history of converting clients into what we call raving fans," said Linda Dunkel, President and CEO of Interaction Associates. "Client service is customer satisfaction for us — and we’re proud of that legacy," added Dunkel.
