Because leaders are accountable for results, they tend to focus their energy and attention on reaching the goal quickly. Consequently, leaders often inadvertently undermine the long-term success of endeavor.
Facilitative leaders balance their focus across three dimensions — results, process, and relationships — for multidimensional success.
Results refers to the accomplishment of the task, or achievement of the goal.
Process means how the work gets done, how it is designed and managed, and how it is measured and evaluated.
Relationship refers to the quality of one's experience in relating to colleagues, customers, and the organization, including the level of trust and respect.
Useful When:
This model is useful in determining goals and measures for the success of any endeavor. Often, the "process" and "relationships" dimensions are leading indicators of what you can expect in terms of "results."
Results You Can Expect:
A more satisfying work experience.
A higher level of productivity, because people feel valued and respected.
There are many values to working with IA. One is the Interaction Associates models — they are deceptively simple, highly applicable, and flexible for use in many different situations with a variety of audiences.
Kathy Reddick
Director of Leadership Development
Fireman's Fund Insurance Company
