Bon Secours St. Francis Health System in Greenville, South Carolina sought to innovate a fundamentally new approach to patient care while implementing a new electronic records system called Bon Secours ConnectCare®. The Chief Medical Officer at St. Francis, Dr. Mary Jo Cagle, looked to internal St. Francis resources to achieve those transformational goals, adopting Interaction Associates Facilitative Leadership skills and practices as the means. 

Core teams and groups at St. Francis were trained in FL practices over the course of one year. The results are nothing short of dramatic: "We’ve seen drops in mortality, complications, length of stay — all with no increases in costs," according to Dr. Cagle. "Physician satisfaction rates have also risen, according to our Gallup survey."

Dr. Cagle credits the strategy and tactics involved in Facilitative Leadership — especially key practices for engaging stakeholders and vetting all points of view in order to solve problems.

To listen to a recorded web interview with Dr. Mary Jo Cagle, and learn how her team was able to achieve important results with new leadership skills, please  visit this link.