We commonly meet with executives who want a learning and performance improvement consultancy to help them improve business practices, enhance their leadership bench, or help their workforce adapt to, accept, and adopt change.

The question for these clients is, “How do I select the right firm?” Important considerations include the right values fit, strong credentials, results in the field, practicality, business savvy, a fair price, and a solid track record. I’d like to offer another, less obvious criterion for consideration: Is your consultant providing a “twofer?”

A recent study showed a majority of CEOs worry about non-financial issues like employee commitment, customer satisfaction, and innovation. Linda Dunkel writes in Leadership Excellence about the dilemma of defining what's important.

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Seven keys to measurement success

Our approach with our clients is to: a) identify the key measures of success, and b) structure simple, but thorough, systems to capture accurate data, draw conclusions, make adjustments as needed, and report results.

Our experience shows that there are seven keys to creating a successful measurement system.